MSP Lab is seeking a high-calibre Network Infrastructure Engineer to deliver and support solutions, including:

oNext Generation Firewall

oEDR and MDR

oWeb Filtering & Safeguarding

oWired and wireless networks

oServer and storage technologies

oBackup technologies

oCloud IaaS

•The role will include technical pre-sales, project delivery and ongoing support

1.6.1. Required Competencies

•The ideal candidate will be able to demonstrate:

o2nd/3rd line network configuration and troubleshooting

o2nd/3rd line Windows Server configuration and troubleshooting

o2nd/3rd line firewall configuration and troubleshooting

oWorking on a varied ServiceDesk within the ITIL framework

oScoping and designing solutions for clients

oDelivering on-site and remote projects

•Required Experience:

oFortinet NSE4 certification or equivalent experience

oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing

oMicrosoft Intune and Entra ID (Prev. Azure AD)

oEmail Protection and security

oThorough understanding of Web Filtering configuration

oAruba Wired and Wireless

•Desirable Experience:

oPrevious experience delivering IT Services within schools or educational organisations

oBarracuda Email Protection

oServer and Storage Technologies (Hyper-V, VMware, HPE)

oVeeam or other backup technologies

oSophos or other XDR technologies

1.6.2. Responsibilities and Tasks

•Leverage our portfolio of accomplished industry-leading technologies to:

oAct as a key member of our technical pre-sales function, designing best-practice solutions

oDeliver on-site and remote project engineering, keeping clients updated throughout

oProvide on-going remote 2nd/3rd line support to clients’ IT Managers and IT Teams

oDeliver mission-critical design, delivery and support services to our managed firewall clients

oCreate and maintain technology documentation

•Keep our CRM & PSA up to date

• Act as a stakeholder for client projects from discovery through to completion

Resolving and acting as a point of escalation for all customers.

•Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently.

oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and best technology portfolio

oRepresenting the company at industry and trade events

oEngaging clients with a consultative approach

oWork with clients and colleagues to create technical roadmaps

oProvide senior engineering and IT manager cover

oAny other responsibilities required to support the business